Terms and Conditions

1. Agreement to Terms

By accessing or using The Urban Media's services, website, or any related platforms (collectively, the "Services"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Services.

The Urban Media ("we," "us," or "our") operates as a digital marketing agency providing paid advertising services, creative production, website development, and related marketing services to coaching and e-commerce brands.

2. Services Provided

We offer the following services:

• Paid advertising campaign management (Facebook, Instagram, Google, and other platforms)
• Creative production (ad creatives, videos, graphics)
• Website design and development
• Marketing strategy and consulting
• Conversion rate optimization
• Media buying and audience targeting
• Performance analytics and reporting

Specific service details, deliverables, timelines, and pricing will be outlined in individual service agreements or proposals.

3. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information required for service delivery
• Grant necessary access to advertising accounts, analytics platforms, and relevant business systems
• Respond to requests for information, approvals, and feedback in a timely manner
• Maintain active advertising accounts with sufficient budget allocations
• Comply with all platform policies (Facebook, Google, etc.) and applicable laws
• Own or have proper rights to all content, trademarks, and intellectual property provided to us
• Make timely payments according to the agreed payment terms

4. Payment Terms

Service Fees: All service fees will be outlined in your service agreement or proposal. Fees may be structured as monthly retainers, project-based fees, or performance-based compensation.

Payment Methods: We accept payments through Razorpay, our secure payment gateway partner. Razorpay supports various payment methods including credit cards, debit cards, net banking, UPI, and digital wallets. By making a payment, you agree to Razorpay's terms of service and privacy policy.

Payment Schedule: Unless otherwise specified, monthly retainer fees are due at the beginning of each service period. Project-based fees may require upfront deposits or milestone payments as outlined in your agreement.

Payment Security: All payments are processed securely through Razorpay's PCI-DSS compliant payment gateway. We do not store your complete card details or payment information on our servers.

Ad Spend: Client is responsible for all advertising spend on platforms. We do not handle client advertising budgets unless explicitly agreed in writing. All ad spend is paid directly to the advertising platforms by the client.

Late Payments: Late payments may incur additional charges and may result in service suspension until payment is received.

Currency: All fees are quoted and payable in Indian Rupees (INR) unless otherwise specified.

Payment Confirmation: You will receive a payment confirmation via email once your payment is successfully processed through Razorpay.

5. Performance and Results

No Guaranteed Results: While we employ industry best practices and data-driven strategies, we cannot guarantee specific results, ROI, conversions, or sales figures. Marketing performance depends on numerous factors including market conditions, competition, product quality, pricing, website functionality, and platform algorithms.

Performance Metrics: We will provide regular reporting on agreed-upon key performance indicators (KPIs). These metrics serve as performance indicators but do not constitute guaranteed outcomes.

Testing Period: Initial campaign phases may involve testing different strategies, audiences, and creatives to optimize performance.

6. Intellectual Property

Client-Provided Content: You retain ownership of all content, materials, and intellectual property you provide to us. By providing such materials, you grant us a license to use, modify, and display them for the purpose of delivering our services.

Work Product: Upon full payment of fees, you will own the creative assets, ad copies, and deliverables specifically created for your brand. However, we retain the right to showcase these works in our portfolio and case studies unless otherwise agreed.

Our Intellectual Property: Our methodologies, processes, strategies, tools, templates, and proprietary systems remain our intellectual property and may not be replicated or used without our written permission.

Third-Party Assets: Any stock images, music, fonts, or third-party resources used in your campaigns are subject to their respective licenses.

7. Confidentiality

We will maintain confidentiality of your proprietary information, business data, and campaign strategies. We will not disclose your confidential information to third parties except as necessary to deliver our services or as required by law.

Both parties agree to protect each other's confidential information and use it solely for the purposes of the business relationship.

8. Service Term and Termination

Service Period: Services will continue for the duration specified in your service agreement. Monthly retainer agreements typically renew automatically unless cancelled with proper notice.

Cancellation Notice: Either party may terminate the service relationship with 30 days written notice unless otherwise specified in your service agreement.

Immediate Termination: We reserve the right to terminate services immediately if:

• Client fails to make timely payments
• Client violates platform policies leading to account suspensions
• Client engages in fraudulent, illegal, or unethical business practices
• Client breaches these terms or the service agreement

Upon Termination: Client will receive all completed work product upon settlement of all outstanding payments. Active campaigns will be transitioned or paused as specified in the termination notice.

9. Refund and Cancellation Policy

Please refer to our separate Refund and Cancellation Policy for detailed information regarding refund eligibility, processing times, and cancellation procedures.

Generally, service fees for work already completed are non-refundable. Refund requests will be evaluated on a case-by-case basis.

10. Platform Compliance

Advertising Platform Policies: All advertising campaigns must comply with the policies of Facebook, Instagram, Google, and other advertising platforms we use.

Account Suspensions: We are not responsible for advertising account suspensions, bans, or policy violations that result from your business practices, products, website content, or other factors beyond our control.

Client Compliance: You are responsible for ensuring your business, products, and services comply with all applicable laws, regulations, and platform policies.

11. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claims arising from our services shall not exceed the total fees paid by you in the three months preceding the claim
• We are not liable for indirect, incidental, consequential, or punitive damages including lost profits, lost revenue, or business interruption
• We are not liable for advertising platform decisions, algorithm changes, account suspensions, or policy violations
• We are not liable for third-party actions, services, or platform failures
• We are not liable for results or outcomes of marketing campaigns

12. Indemnification

You agree to indemnify and hold The Urban Media, its employees, contractors, and affiliates harmless from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of our services
• Your violation of these terms
• Your violation of any laws or third-party rights
• Content, products, or services you provide or promote
• Your business practices or representations

13. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

• Our services will meet your specific requirements
• Our services will be uninterrupted, timely, secure, or error-free
• Any specific results will be achieved
• Any errors will be corrected

14. Data and Privacy

Our collection, use, and protection of your data is governed by our Privacy Policy. By using our services, you also agree to our Privacy Policy.

We implement appropriate technical and organizational measures to protect your data, but cannot guarantee absolute security.

15. Third-Party Services

We may use third-party services, tools, and platforms to deliver our services. These may include:

• Advertising platforms (Facebook Ads, Google Ads, etc.)
• Analytics tools
• Project management software
• Communication platforms
• Creative production tools

Your use of these third-party services through us is subject to their respective terms and conditions.

16. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

For significant changes, we will make reasonable efforts to notify active clients via email or through our communication channels.

17. Governing Law and Dispute Resolution

Governing Law: These Terms and Conditions are governed by the laws of India, without regard to conflict of law provisions.

Jurisdiction: Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts located in Gujarat, India.

Dispute Resolution: Before pursuing legal action, parties agree to attempt to resolve disputes through good faith negotiation and mediation.

18. Miscellaneous

Entire Agreement: These Terms and Conditions, together with your service agreement and our Privacy Policy, constitute the entire agreement between you and The Urban Media.

Severability: If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force.

Waiver: Our failure to enforce any right or provision does not constitute a waiver of that right.

Assignment: You may not assign or transfer your rights or obligations without our written consent. We may assign our rights and obligations to any successor entity.

Force Majeure: Neither party is liable for failure to perform obligations due to circumstances beyond reasonable control including natural disasters, war, pandemic, government actions, or platform outages.

19. Contact Information

For questions about these Terms and Conditions, please contact us:

The Urban Media
Email: theurbanmediain@gmail.com
WhatsApp: +91 98984 03121
Website: theurbanmedia.in

20. Acceptance

By submitting a service inquiry, signing a service agreement, making a payment, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.